Frequent questions

e.trustexport is also for SMEs/VSEs!

e.trustexport is a scalable solution. As such, it makes it possible to meet the needs of large groups and structured companies. But any SME/VSE involved in international trade can also benefit from all the functionalities of e.trustexport. Each company, large or small, chooses to use e.trustexport in a dedicated or shared infrastructure, according to its needs.

What are e.trustexport’s prices?

Two types of pricing are available:

  • Fixed price per processed file
  • Subscription and user fees
Is e.trustexport only for exporting companies?

No. The digital corridor works in both directions, export and import.

Can I give access to e.trustexport to my freight forwarders, carriers and other partners?

The e.trustexport digital corridor is made for this! You choose who you assign access permissions to and what you give access to. Rest assured: in no case will third parties see anything other than what concerns them!

Third parties can file the documents they send to you directly in e.trustexport.

Can I use e.trustexport with any computer?

e.trustexport is accessible from any computer, Windows or Mac. If you telework, whether you use your personal computer or that of your company, or that of a third party, it does not change anything: the solution is highly secure and completely independent of the host computer.

Is e.trustexport electronic signature reliable?

What gives an electronic signature its value is its certificate. e.trustexport works with certificates issued by recognized authorities in the countries concerned: in France, we recommend Chambersign certificates.

Neither the certificate nor the e.trustexport signature application is installed on the client workstation used. In addition, you can make strong double authentication a condition of signature validity: therefore, you benefit from maximum security for your electronic signatures.

Do my business processes need to be changed to use e.trustexport?

One of the particularities of e.trustexport is its adaptability. It is therefore our solution that will adapt to your company and its processes (unless you want to modify them elsewhere). And not the reverse.

Is e.trustexport an intrusive solution?

No, e.trustexport is not an intrusive solution. On the contrary, e.trustexport is easy to deploy. Why ? Because e.trustexport does not pose complex questions of compatibility with the architecture of your IT systems. This is called a “functional overlay”.

Does e.trustexport work in all countries?

e.trustexport has users in 30 countries and the underlying technology in over 80 countries. We have not encountered any obstacles to using the solution in these countries. However, a good internet connection is required.

If my company uses e.trustexport, who takes care of the maintenance?

e.trustexport is a proprietary solution operating in Saas/Paas mode. You therefore have no maintenance to perform, nor any security updates. We take care of everything.

Is e.trustexport really an independent solution?

Yes, e.trustexport is an independent solution, 100% French. This is true both technically and legally. Our data servers are exclusively under French law. No foreign jurisdiction can therefore infringe the confidentiality of your data.